Returns & Exchanges
Online Returns Policy
We offer returns on styles purchased online subject to the following conditions:
The style is returned within 30 days of placing your order.
Proof of purchase is provided.
The style is in its original saleable condition with the swing tag attached Styles that have been worn, damaged, altered, laundered or washed will not be accepted.
Styles marked as FINAL SALE are ineligible for a refund, exchange or credit unless deemed faulty.
Payment was made using a debit or credit card. Online purchases made via Paypal cannot be returned to a Veronika Maine store, and must be returned online.
To request a return, start here.
To request a return or replacement on a faulty item, please initiate a return using the booking link above. If your order falls outside the 30 day return policy, please get in touch.
Your options:
Return or exchange your online order at a Veronika Maine standalone store free of charge, if your purchase was made using a debit/credit card. You need to have the card used for your online order with you when you return in-store.
Select to return online for a refund, with a $10 postage & handling fee deducted from the refund value.
Veronika Maine Standalone Store Returns
We will offer a refund or exchange on styles purchased in a Veronika Maine stand-alone store, provided that it meets the below criteria:
The style is returned within 30 days of purchase and accompanied by a proof of purchase.
The style is in its original saleable condition with the swing tag attached. Styles that have been worn, damaged, altered, laundered or washed will not be accepted.
The style is not marked as FINAL SALE.
Purchases made in Veronika Maine standalone stores cannot be returned to the online store.
Purchases made in David Jones, Myer or Ballanytnes must be returned to the original department store.
Refunds
Refunds are reversed onto the original form of payment. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. The total amount of the refund will be less any original and return shipping charges
Final Sale Items
Styles purchased on sale are subject to our standard returns policy, unless the style is marked as FINAL SALE. This will be indicated on the product page and throughout checkout as well as on your order confirmation email. Please get in touch if you would like assistance with sizing, fabrication or styling prior to purchasing to ensure you find your perfect fit.
Should your FINAL SALE style be faulty, please get in touch and our customer care team will provide a resolution.
Cancellations
If you have changed your mind and would like to cancel an order, please get in touch as soon as possible. Please note orders that have already been shipped cannot be cancelled.
During promotional periods we will be unable to cancel orders due to the volume of orders packing.
Faulty Items
We sincerely apologise for any inconvenience caused by receiving a faulty style. Please get in touch and we will work with you to resolve it as soon as possible.
Important Exceptions
Earrings: For hygiene reasons, we are unable to accept returns or facilitate exchanges on earring purchases as they cannot be resold.
Shoes: Please try on all footwear on a carpeted surface before general wear. Returns of footwear will not be accepted if the product has scuff marks or the original shoe box is damaged.