Returns & Exchanges
1. Acknowledgement and Acceptance
1.1. These Terms Of Use govern your access and use of this Website (veronikamaine.com.au) and related services, including the ordering, purchasing, and delivery of products from this Website, sub-domains, digital properties and assets, membership to Veronika Maine Privilege, and subscription to the e-newsletter or other marketing material (collectively, the “Website”).
1.2. In these Terms, “We”, “Us”, “Our” and “Veronika Maine” means Cue & Co Pty Ltd (ABN 57 000 725 306), or Cue NZ Pty Ltd (NZBN 9 429 037 963 163) in New Zealand trading as Veronika Maine. This incudes successors, assignees, associates and related bodies corporate (defined in the Corporations Act 2001), unless otherwise stated.
1.3. Access and use of this Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out herein. You should read these thoroughly before using this Website.
1.4. By accessing the Website, you warrant and represent to us that you have read, understand and agree to be bound by these Terms Of Use, and that:
a) you are over the age of 18 years and have the right, authority and legal capacity to enter into a legally binding agreement, and to abide by these Terms; and
b) you are not using this Website for reasons other than the intended purpose.
1.5. These Terms are to be read in conjunction with Veronika Maine’s Privacy Policy, Veronika Maine Privilege Terms and any additional Terms expressly referred to by us, where relevant.
1.6. Veronika Maine reserves the right to amend these Terms at any time, and without notice. Veronika Maine may change the Terms Of Use from time to time, and your continued use of this Website after any amendment becomes effective constitutes an agreement by you to abide by, and be bound by, the Terms so amended. You may access the most recent Terms Of Use on this Website.
2. Obligations and Permissions
2.1. You agree that you are responsible for your access and use of this Website, and that any persons that may access this Website through your internet connection is aware and compliant with these Terms.
2.2. You represent and warrant to us that your use of this Website will comply with all applicable laws and regulations in the governing jurisdiction of these Terms Of Use, and in the State or Country wherever you access this Website, and that you will not use this Website for any activities that are unlawful or discriminatory, harmful to others, or for any activity that does or may violate the rights of others.
2.3. By using this Website, you agree to allow Veronika Maine to send emails regarding Veronika Maine, Veronika Maine’s website/s, Veronika Maine’s physical stores, and Veronika Maine’s concession locations, including any information regarding to our products and services, in accordance with Veronika Maine’s Privacy Policy.
3. Products
Product Images
3.1. While every attempt is made to show textures, appearance and colours as accurately as possible, product images may vary from the delivered product, depending on your monitor or screen settings, and computer equipment.
3.2. Unless otherwise stated, any additional products and accessories styled or shown in a product image are for display purposes only, and are not including the listed price. You must ensure you carefully read the product title and description before purchasing anything from this Website.
Product Availability
3.3. All orders are made subject to availability. We use our best efforts to ensure products are available for delivery, however there may be circumstances where products are unavailable.
3.4. Where We cannot fulfil your order, or a part of your order, we will notify you within a reasonable time after you complete your order. Please note that we may need to reject your order, or reject part of your order on this basis. If your order is rejected or cancelled, we will refund in full all amounts you have paid in respect of such unavailable product. Alternatively, we may contact you to advise you of a delay in restocking a particular product and delivery of your order, and you may agree to proceed with your order on the basis of a delayed delivery date.
3.5. We cannot provide rainchecks for products ordered online.
4. Pricing and Payment
Pricing
4.1. Unless specified otherwise, prices displayed on this Website are shown in Australian dollars (AUD), and are inclusive of GST. You are responsible for taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any product or services acquired or ordered by you from this Website.
4.2. Displayed prices do not include delivery charges, however free delivery may be available for orders over a certain value. Please read our Delivery Information page for more information regarding delivery charges.
4.3. Prices of products, as well as delivery and any other charges displayed on this Website are current at the time of issue, but may change at any time. All pricing on this Website is available online only, and is not transferable in-store, or vice versa, on occasion where pricing differs between the two.
Payment
4.4. Except in the instance of payment via a Buy Now, Pay Later service, full payment for Your purchase is required at the time of placing Your order. Payment is charged/debited at the end of the complete check-out process.
4.5. We accept payment via Visa, Mastercard, American Express (AMEX), UnionPay, PayPal, Google Pay, Shop Pay, AfterPay, and store credit. You must comply with the applicable T&Cs of these providers. We reserve the right to vary our accepted payment methods at any time without notice.
4.6. You must not pay, or attempt to pay, for an order through any fraudulent or unlawful means. If your payment is not able to be successfully processed, or if we suspect that it has been paid for using any fraudulent or unlawful means, we may cancel the order.
4.7. In-store Gift Cards are only redeemable in-store (not online), and Gift Cards purchased on this Website can only be redeemed on this Website.
4.8. If You choose to make your payment via a Buy Now, Pay Later service or Credit Card, you understand and agree that we are not liable for any fees or additional costs charged to you by that provider, and that such costs are Your responsibility.
5. Orders and Pre-orders
Orders
5.1. Any order placed by You in the manner described on this Website is an offer to purchase a particular Product for the price (including the delivery and other charges and taxes) specified on this Website at the time You place Your order.
5.2. Veronika Maine reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this Website, or an error in your order. We also reserve the right to request identification from you, including photo ID or any other such documentation for verification purposes before we allow your order to be processed.
Pre-orders
5.3. Pre-orders are offered before a product is available to the general public, and/or through our store network. This allows customers to pre-purchase high-demand items before they sell out.
5.4. Pre-orders are subject to delayed delivery, and the expected delivery time-frames will be outlined on the individual product page and post-purchase communications. In the case that for any reason a pre-order cannot not be fulfilled, you will be notified, and a full refund will be issued.
6. Cancellations and Returns
Cancellations
6.1. Once your order has been placed you cannot cancel the order. Please note that we are unable to cancel an order or stop an order from being dispatched at your request.
Faulty Product Returns
6.2. If you believe you have received a product with a defect, please contact our Customer Care team as soon as possible so we can guide you through the returns process and help resolve the problem as swiftly as possible. You may be required to send us images of the damage, defect or fault for preliminary assessment. You may be asked to provide further information to support Your claim to assist us with our assessment of the products.
6.3. If the product is confirmed to have a defect, we will replace or repair the product (if repair is reasonably possible) or refund the price of the product to your original payment method, as appropriate. If the product is confirmed to have a major defect, you are entitled to elect whether you want us to replace or repair (if repair is reasonably possible) the product, or refund the price of the product to your original payment method. If the product is found not to have a defect, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense.
6.4. It does not constitute as a defect if, in our reasonable opinion, a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions or directions, using it in an abnormal way, or failure to take reasonable care.
Change Of Mind Returns
6.5. We assess all Change Of Mind Returns on a case-by-case basis.
6.6. For Change Of Mind Returns, we ordinarily will not refund any delivery costs that you have paid at purchase to have the product shipped to you, or the cost of any packaging you provide to send the items back to us.
6.7. We monitor return rate frequency and value for fraud, abuse and general security purposes. In the event of elevated return frequency and values, we are entitled to close or block access to your Account or deny you from making future orders.
6.8. Nothing in these Terms are intended to exclude your statutory rights as a consumer under the Australian Consumer Law.
Other Returns Information
6.9. If items are sent to us by mistake, we are not responsible for these items and accept no liability if we’re unable to locate them. If we are able to locate them and you want the items returned to you, we reserve the right to return them to you at your cost.
6.10. In the event We request your bank account details to issue a refund, please ensure you provide the correct BSB and Account Number. Your refund may be delayed if the incorrect details cause the refund to bounce. We are not liable for any refunds processed into the wrong account due to incorrect information provided.
7. Delivery
7.1. Please read the Delivery Information contained within this Website.
7.2. Delivery times are estimates only, and Veronika Maine will not be liable for any failure to observe these delivery times.
8. Risk and Title
8.1. Products will not be dispatched until full payment has been received by Us. Title in the products will pass to you upon delivery of the products. Risk of loss, damage or deterioration to any products will pass to you on dispatch of your order.
9. Correction Of Errors
9.1. While we take care to ensure that the content on our Website is accurate and complete, there may be typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. We reserve the right to amend any typographical errors, inaccuracies or oversights and to correct or update content on the Website or cancel orders at any time without prior notice where an error has occurred. If we cancel an order because of our error on the Website, we will provide you with a full refund. If you believe that there is a typographical error, inaccuracy or oversight on this Website please contact us.
10. Fraud Protection
10.1. Veronika Maine carries out activity to prevent fraudulent orders and payments. A representative from Veronika Maine may contact you as part of this protection process. In order to verify the legitimacy of an order and payment we may ask you certain questions or request copies of your identification.
10.2. If Veronika Maine determines, in its discretion, that an order is potentially fraudulent, We may suspend your order and will not dispatch any products until we are satisfied that cardholder identification has been achieved and our Fraud Protection Process has been completed. Veronika Maine retains the right to cancel any order on the basis of an order being fraudulent or potentially fraudulent.
10.3. If you believe you have been a victim of a fraud, please contact our Fraud Protection Officer in writing at info@veronikamaine.com.au. Please ensure the subject line of your email is “ATTN: Fraud Protection Officer” so we can prioritise and escalate your email appropriately.
10.4. While Veronika Maine endeavours to prevent fraudulent orders and payments, we hold no liability for any loss you may suffer, including costs or delay, due to any suspicion of fraud or actual fraud.
11. e-Newsletter Sign-Up
11.1. Subscribing to the Veronika Maine e-newsletter is not compulsory, and you can unsubscribe at any time either by clicking unsubscribe on the newsletter, or by emailing us in accordance with our Privacy Policy. We always handle your data in accordance with our Privacy Policy.
12. Online Account and Veronika Maine Privilege
12.1. Veronika Maine offers the ability for you to create an Online Account using this Website. You can create your own account here. You must provide true and factual information when creating an Online Account.
12.2. It is your responsibility to maintain the confidentiality of your password and account and all activities that take place under your password or account. Veronika Maine is entitled to assume that anybody accessing your account using your confidential username and password is you.
12.3. Veronika Maine will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.
Veronika Maine Privilege
12.4. Signing up for an Online Account automatically qualifies customers for Veronika Maine’s Loyalty Program, Veronika Maine Privilege. Online Account users are bound by the Veronika Maine Privilege Terms.
13. Promotions and Coupon Codes
Promotions
13.1. From time to time, Veronika Maine may hold promotions such as special offers and discounts in-store or on this Website. These promotions may be provided across both our in-store and online channels, but may also be limited to in-store or online channels only. Please note that promotions in-store may be different to promotions online. We recommend that customers check the terms of each promotion in order to avoid disappointment.
Coupon Codes
13.2. We accept Coupon Codes for certain or specified purchases online. It is your responsibility to read the specific details about your Coupon Code as provided with your Coupon Code. These additional terms may outline what your Coupon Code can or cannot be used for, whether it has a minimum spend, whether it applies only to a specific product or group of products, whether it is available for a limited time or specified date range, and/or only available to a specific customer group.
13.3. We reserve the right to deny use of the Coupon Code for any reason, including where we have reason to suspect that there has been an attempt to deceive or defraud Veronika Maine through the use of a Coupon Code.
13.4. Coupon Code Exclusions:
a) Unless otherwise specified, Coupon Codes cannot be used to purchase Gift Cards.
b) Unless otherwise specified, Coupon Codes are not available in conjunction with any other offer, including Sale/Discount items and/or other Coupon Codes.
14. Intellectual Property
14.1. All text, graphics, user interfaces, photographs, trademarks, logos, and artwork including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content (“Our Content”), contained on or in this Website are owned by, or licensed to Veronika Maine, and are protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
14.2. Except as permitted under relevant intellectual property laws, no part of this Website or Our Content may be copied, reproduced, republished, performed/presented in public, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise (including further copying, recording, taping or by a storage and information retrieval system) without the specific prior written consent of Veronika Maine.
14.3. Veronika Maine grants you a limited, revocable, non-exclusive right to create a hyperlink to our Websites or share Our Content via social media for the purpose of promoting Veronika Maine or our products and services, provided that that authorship is attributed to us and the link or content does not attempt to mislead, defame or provide false information about Veronika Maine or suggest any form of association, approval or endorsement by Veronika Maine where none exists, or portray Veronika Maine in a negative, derogatory, offensive, harassing, illegal or otherwise inappropriate manner. Veronika Maine may revoke this licence at any time without notice.
14.4. This clause survives termination of these Terms.
15. Third-Party Content
15.1. This Website may, from time to time, contain links to and from websites which are owned or operated by other parties, or contain embedded content hosted and controlled by third party providers. Links to and embedded content of third parties do not constitute sponsorship, approval or endorsement of the content, policies, practices or services offered by those parties unless expressly stated by us in writing. Third-party websites are governed by their own terms and conditions and privacy policies and we recommend that you make your own enquiries as to their terms. We are not responsible and do not accept any liability for any information on, or the privacy practices of, any third-party websites, nor do we accept any responsibility for any loss or damage to you that may arise from your use of these third-party websites.
16. User Content and Your Content
16.1. At times you may be able to provide, contribute, upload and publish (collectively, “Publish”) your own data, content or materials (“User Content”) to, or through, our Website and associated websites (eg. our Blog, Facebook page, product reviews, etc). User Content could include text, images, information, or comments, Published via email, comment, blog, enquiry, social media platforms, third-party partnerships and plug-ins, or other means.
16.2. You own any User Content that you Publish on the this Website (“Your Content”). Other users own any User Content they publish to the this Website. Veronika Maine reserves the right to moderate, deny or remove any User Content, at any time, without explanation. We are not obliged to use, maintain or display your User Content.
16.3. Your Content must not include:
a) content that you do not have the right to disclose under law, or an obligation you have to a third party (such as confidentiality agreements).
b) content that reveals private information, such as your or another person’s identity; or sensitive information, including names, email addresses, phone numbers or addresses.
c) content that infringes, or could possible infringe, the rights (including intellectual property rights, copyrights and trademarks) of others.
d) content that can be interpreted by others as being harmful, threatening, abusive, harassing, vulgar, obscene, defamatory, misleading, an invasion of privacy, immoral or otherwise offensive or illegal.
16.4. You are personally responsible and liable for Your Content. By uploading and publishing Your Content you acknowledge that it does not contain any confidential information and may be seen by others.
16.5. You are not entitled to any payment or compensation from Veronika Maine for our use of Your Content, or any User Content.
16.6. You can request removal of any User Content you Publish at any time by emailing us at info@veronikamaine.com.au.
16.7. You can report violations of the third-party and user content terms by emailing us at info@veronikamaine.com.au.
17. Unauthorised Access and Malicious Content
17.1. Veronika Maine does not represent that any information (including any file) obtained from or through this Website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.
17.2. To the maximum extent permitted by law, Veronika Maine will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether in contract, tort or otherwise, which may result directly or indirectly from any such information or by any malicious or harmful programs, scripts or technologies that may affect our Website, system failures or any other harmful material that may infect your computer, device, programs, data or other proprietary material. You agree to release us from any such liability. To the extent that any liability may be imposed on Veronika Maine, it shall be limited to the cost of re-supplying that information.
17.3. You must not attempt to, or actually, gain unauthorised access to this Website, the server on which this Website is stored or any server, computer or database connected to this Website. You agree that you will not cause harm to this Website or our Services by hacking, phishing, introducing viruses, Trojans or other programs, scripts or material that may be malicious or technologically harmful to us, our Website, Services or other users.
18. Limitation of Liability
18.1. To the maximum extent permitted by law, Veronika Maine will not be liable for any losses or damages whatsoever (including for death, injury or illness), whether in contract, tort or otherwise, arising from the use of, or reliance on, information, comments or opinions contained on or obtained through this Website.
18.2. To the maximum extent permitted by law, Veronika Maine excludes all liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data) arising from or in connection with any, use of the information on or access through this Website including if for any reason this Website is unavailable at any time or for any period.
18.3. Veronika Maine will in no way be liable for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through this Website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this Website, including but not limited to, damages for loss of profits, use, data or other intangible, even if Veronika Maine has been advised of the possibility of such damages.
18.4. You understand that you are responsible for your own acts, omissions and negligence and if there are any consequences to your acts, omissions or negligence or through your use of this Website, that you will be responsible for those consequences.
18.5. Where any legislation implies in the Terms Of Use any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms Of Use, however, the liability of Veronika Maine for any breach of such term, condition or warranty shall be limited, at the option of Veronika Maine to any one or more of the following:
a) If the breach relates to goods:
(i) the replacement of the goods or supply of equivalent goods;
(ii) the repair of such goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(iv) the payment of the cost of having the goods repaired;
b) If the breach to relates to services:
(i) the supplying of the services again; or
(ii) The payment of the cost of having the services supplied again.
18.6 This clause survives termination of these Terms.
19. Disclaimer of Warranty
19.1. Veronika Maine provides this Website in good faith on an “as is” basis and use of any content of the Website is at your own risk. While we aim to update this Website regularly, neither Veronika Maine, nor any of its employees or agents, makes any representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on the Website. We reserve the right to restrict access to parts of this Website or the entire Website, change or withdraw any products, information or content featured on this Website without notice.
19.2. To the extent permitted by law, including non-excludable statutory obligations, none neither Veronika Maine, nor any of its employees or agents will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this Website. To the extent permitted by law, Veronika Maine expressly disclaims all warranties of any kind unless expressly stated on this Website or unless implied or required under the Australian Consumer Law.
19.3. This clause survives termination of these Terms.
20. Release and Indemnity
20.1. You agree to release and indemnify and hold Veronika Maine and (as applicable) its affiliates, agents, and employees, harmless from and against any claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including legal fees on a full indemnity basis, arising from or in relation to your use or access of this Website, or a party acting on your behalf or arising out of your breach of these Terms Of Use, or your violation of any law or the rights of a third party.
20.2. This clause survives termination of these Terms.
21. General
21.1. Waiver: Any failure or delay by Veronika Maine in exercising a power or right (either wholly or partially) in relation to these Terms Of Use does not operate as a waiver or prevent Veronika Maine from exercising that power or right or any other power or right. We are not liable to any other party for any loss, cost or expense that may have been caused or contributed to by the failure, delay, waiver or exercise of a power or right. This clause survives termination of these Terms.
21.2. Force majeure: If a Force Majeure event causing delay continues for more than thirty (30) days, we may terminate this Agreement by giving at least seven (7) days Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control. If we are unable to perform in whole or in part, any obligation under these Terms Of Use as a result of any fact, circumstance or matter beyond our reasonable control, we are relieved of that obligation to the extent and for the period that it we are unable to perform the obligation. You agree that Veronika Maine will not be held liable for any delay or failure in performance of any part of our services to you.
21.3. Assignment: You must not assign any rights and obligations under these Terms Of Use whether in whole or in part without our prior written consent.
21.4. Severability: If any part of these Terms Of Use is determined by a court of competent jurisdiction, to be invalid or unenforceable, that part shall be severed from the Terms Of Use. Such invalidity does not affect the validity of the remaining provisions of these Terms. This clause survives termination of these Terms.
21.5. Termination: Veronika Maine may terminate these Terms Of Use in our absolute discretion, at any time and without notice to you.
21.6. Relationship: These Terms do not confer an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between Veronika Maine and you or any other party unless expressly stated otherwise.
21.7. Entire agreement: These Terms and our Privacy Policy (incorporated by these Terms), and any additional Veronika Maine terms you have agreed to, make up the entire agreement, and supersede all prior written and oral agreements, representations, undertakings and understandings. Where there is an inconsistency between these Terms Of Use and any additional Terms, the additional Terms will prevail. This clause survives termination of these Terms.
21.8. Jurisdiction: These Terms are governed by the laws of New South Wales, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New South Wales and its appellate courts. Although the Website may be accessed throughout Australia and overseas, we make no representations or warranties that its content complies with the laws (including intellectual property laws) of any country outside Australia. If you access this Website from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located. This clause survives termination of these Terms.
22. Competitions
22.1. We may run competitions from time-to-time, and these have their own terms and conditions.
Last updated: 31/12/2024